Disclaimer & Terms and Conditions

1. Custom Work & No Refund Policy
All services provided by Tabitha & Co. are custom-built and tailored to each client’s brand, goals, and needs. Because of the highly personalized nature of our work, all sales are final. Once a project has begun or deliverables have been submitted, no refunds or returns will be issued under any circumstance.

2. Payment Terms
A 50% deposit is required before any project begins, unless otherwise agreed upon in writing. Final balances are due upon completion, delivery, or per a prearranged schedule. Monthly services (e.g., SEO, maintenance, ads, etc.) are billed on a recurring basis unless canceled in writing with at least 14 days’ notice prior to the next billing cycle.

3. Late Fee Policy (Effective June 2025)
Payments not received within 15 calendar days of the due date are subject to a 5% late fee, applied to the total invoice amount. Clients not under contract are still subject to this late fee policy. All late fee rates are subject to change based on inflation or rising administrative costs. Consistent delays may result in a pause in service or project delivery.

4. Site Suspension for Non-Payment
If an outstanding invoice remains unpaid for 45 days or more, Tabitha & Co. reserves the right to temporarily disable or restrict access to any websites, hosting, or services we manage. A “Coming Soon” or “Under Maintenance” page may be displayed publicly in place of the client’s website. Full restoration of services will only occur once the entire balance, including late fees, is paid in full.

5. Site Transfer Policy
If a client requests that a website be transferred to another host or account, a $200 transfer fee will apply. This covers the time and coordination required to ensure a safe and complete transfer of files, credentials, and setup.

6. Ongoing Maintenance & Liability
While Tabitha & Co. was founded on the belief that clients should own and control their digital assets (domains, hosting, websites), we highly recommend ongoing maintenance to prevent spam, malware, plugin errors, or other vulnerabilities. If a client declines maintenance and the website breaks due to outdated themes, plugins, software, or security issues, Tabitha & Co. is not responsible for these issues.

Should the client require recovery or repair work outside of an active maintenance agreement, emergency services will be billed at $75/hour. This rate is subject to change and may increase in response to demand or inflation.

7. Rate Adjustments
All service rates—including design, advertising, maintenance, transfers, emergency recovery, and late fees—are subject to change due to market conditions, inflation, or rising operational costs. Clients under contract will be notified of any pricing changes with at least 30 days’ notice.

8. Ownership & Copyright
All original designs, strategy documents, content, and assets remain the intellectual property of Tabitha & Co. until the final payment has been received. Upon payment in full, ownership of deliverables is transferred to the client, excluding any stock imagery, fonts, or third-party elements that may have separate licensing agreements.

9. Legal Disputes, Fees & Collections
If payment recovery requires legal or small claims action, the client agrees to be held responsible for all related costs, including attorney fees, court filing fees, and collection agency charges.

In the event of any legal dispute arising from the use of services provided by Tabitha & Co. LLC, the client agrees that any and all court costs, attorney fees, filing fees, collections costs, and any other associated legal expenses incurred by Tabitha & Co. LLC to recover overdue payments or enforce contractual obligations shall be the sole responsibility of the client. This includes, but is not limited to, small claims actions, third-party collection efforts, and formal legal proceedings.

Furthermore, by engaging in services with Tabitha & Co., the client acknowledges and agrees that Tabitha & Co. is not liable for any indirect, incidental, special, or consequential damages—including but not limited to loss of data, revenue, or business—arising from the use of our services or website, even if advised of the possibility of such damages.

10. Unforeseen Legal Issues: Tabitha & Co. reserves the right to protect itself against any unforeseen legal claims or disputes that may arise during or after the service period. Clients agree to indemnify and hold harmless Tabitha & Co. from any and all claims, losses, liabilities, or expenses (including attorney fees) arising from their use of our services, including but not limited to content misuse, third-party hosting issues, or breach of contract caused by non-payment or failure to follow outlined guidelines.

11. Communication & Turnaround Time
Clients are expected to respond to communication and feedback requests in a timely manner. Delays longer than 14 days may result in paused progress or rescheduling of your project timeline.

12. Platform Use
Tabitha & Co. works with a variety of platforms including WordPress, Shopify, Squarespace, Wix, and more. We cannot guarantee the long-term functionality of third-party tools or plugins beyond our control.

General Disclaimer
While Tabitha & Co. makes every effort to produce high-quality, results-driven work, we do not guarantee specific performance outcomes (such as search rankings, lead volume, or conversion rates) due to variables outside our control including market shifts, competitor activity, and platform algorithm changes. Marketing success depends on ongoing collaboration, consistency, and strategy execution over time.

Policy Supersedence Clause
Please note that all policies, disclaimers, and terms outlined by Tabitha & Co. on our website or included within official invoice notes supersede any prior agreements, contracts, or terms signed externally, unless otherwise agreed upon in writing. This ensures consistency in our service delivery, expectations, and payment terms across all clients and projects. By continuing services with Tabitha & Co., clients acknowledge and agree to abide by the most current version of our published policies and terms.

Limitation of Liability
To the fullest extent permitted by law, Tabitha & Co. shall not be held liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to the services provided—even if advised of the possibility of such damages. Tabitha & Co.’s total liability for any claim arising from services rendered shall not exceed the total amount paid by the client for those specific services. Clients acknowledge that website performance, rankings, user interaction, and results are influenced by many external factors outside of Tabitha & Co.’s control, including but not limited to third-party platforms, hosting providers, algorithm changes, and client-side content or maintenance decisions.

No Guarantee
Tabitha & Co. does not guarantee specific results, outcomes, or timelines in relation to website performance, SEO rankings, advertising performance, lead generation, or any other marketing services provided. While we strive to apply best practices and proven strategies, results may vary based on industry conditions, market behavior, competition, algorithm changes, client participation, and other external factors beyond our control. By agreeing to our services, the client acknowledges that success cannot be guaranteed and that all marketing efforts carry inherent risk.

By working with Tabitha & Co., you agree to the terms and conditions outlined above.