Disclaimer & Terms and Conditions

These Terms and Conditions (“Terms”) govern all services provided by Tabitha & Co. (“Company,” “we,” “us,” “our”) to any client (“Client,” “you,” “your”). By engaging our services, submitting payment, or authorizing work to begin, you acknowledge and agree to these Terms.

1. Custom Work & No Refund Policy

All services provided by Tabitha & Co. are custom-built and tailored to each client’s brand, goals, and business needs. Due to the highly personalized nature of our work, all sales are final. Once a project has begun or deliverables have been submitted, no refunds or returns will be issued under any circumstances.

2. Payment Terms

A 50% deposit is required before any project begins unless otherwise agreed upon in writing. Final balances are due upon completion, delivery, or according to a prearranged payment schedule.

Monthly services (including SEO, brand management, advertising, or maintenance) are billed on a recurring basis unless canceled in writing with at least 14 days’ notice prior to the next billing cycle.

3. Late Fee Policy (Effective June 2025)

Payments not received within 15 calendar days of the due date are subject to a 5% late fee, applied to the total invoice amount. Clients not under contract are still subject to this policy.

Late fee rates may change due to inflation or administrative cost increases. Repeated late payments may result in paused services, delayed deliverables, or termination of service.

4. Site Suspension for Non‑Payment

If an outstanding invoice remains unpaid for 45 days or more, Tabitha & Co. reserves the right to temporarily disable or restrict access to any websites, hosting, or services we manage. A “Coming Soon” or “Under Maintenance” page may be displayed publicly.

Services will only be restored once the full balance, including late fees, is paid in full.

5. Site Transfer Policy

If a client requests a website transfer to another host or account, a $200 transfer fee will apply. This covers time, coordination, and safe handoff of files and credentials.

6. SEO/Marketing Packages & Brand Management

Tabitha & Co. offers custom SEO and Brand Management packages designed to improve online visibility, rankings, and brand authority. These packages are tailored per client and may include:

A monthly allotment of SEO‑optimized blog pages, backpages (location‑based pages), or a combination of both

• Keyword research and implementation
• On‑page and technical SEO adjustments
• Google Business Profile optimization and monitoring
• Additional content or strategies deemed necessary for ranking and brand growth

Pricing and deliverables are customized based on industry, competition, and goals and are outlined in each client’s proposal or invoice.

7. Website Maintenance Scope & Limitations

Website maintenance covers technical upkeep only, including:

• Platform, plugin, and theme updates
• Security monitoring and malware scans
• Minor text or image updates
• Performance and uptime monitoring
• Basic troubleshooting
• Communication or clarity to perform said changes or maintenance
• Quarterly backups on the client’s hosting server

Website maintenance does NOT include:

• SEO content creation or strategy
• Blog writing or backpage development
• Photography or videography
• Social media posting, marketing, or management
• Graphic design or branding work
• Google Ads or paid advertising management
• Email marketing or automation
• Reporting/Reports of any nature
• Any work deemed outside the agreed scope

All excluded services are billed separately unless explicitly included in a written agreement.

8. Time-Based Services & Hour Allocation

Some services may have a set number of monthly “maintenance hours.”

• Unused time does not roll over (unless stated).
• Time includes communication, research, implementation, revisions, etc.
• Additional work will be deferred or billed separately.

9. Scope of Work & Free Work Policy

Any work outside the original scope of a signed agreement or paid package will require a new quote.

Past courtesy favors do not establish an expectation of ongoing unpaid work. Tabitha & Co. is a business, and all time, labor, and expertise must be compensated. Repeated requests for unpaid work may result in paused services or termination.

10. Communication, Turnaround & Priority (Triage System)

Business hours are Monday–Friday, 9:00 AM–4:00 PM EST.

Tabitha & Co. does not operate on weekends.

Client requests are handled using a triage‑based priority system:

• Emergency issues (site down, security threats): same‑day response when possible
• Standard change requests: completed within 72 business hours
• Larger requests: expected timeline will be communicated, scheduled, and/or quoted separately

Clients with active plans, current billing, and timely communication receive priority.

11. Ongoing Maintenance & Liability

Clients are encouraged to maintain active maintenance to prevent vulnerabilities, downtime, or data loss. If maintenance is declined and a site breaks due to outdated software, security issues, or neglect, Tabitha & Co. is not liable.

Emergency recovery outside an active maintenance plan is billed at $75/hour, subject to change due to market conditions.

12. Rate Adjustments

All rates—including design, SEO, advertising, maintenance, transfers, emergency services, and late fees—are subject to change due to inflation or operational costs. Clients under contract will receive 30 days’ notice of changes.

13. Ownership & Copyright

All work remains the intellectual property of Tabitha & Co. until final payment is received. Upon payment, ownership transfers to the client, excluding third‑party licensed assets.

14. Credential & Access Policy

We do not share personal credentials.

Clients will be given their own admin access and then must grant access (via delegated roles) to platforms such as:

• WordPress
• Hosting & Domain
• Google services
• Social Media accounts
• Any other accounts needed for marketing or brand management/assistance.

Clients can revoke access anytime

15. Legal Disputes, Fees & Collections

In the event that Tabitha & Co. is required to pursue or defend any legal action, arbitration, mediation, or small claims proceeding to enforce these Terms, collect overdue balances, or resolve disputes, the Client agrees to be fully responsible for all associated costs, including but not limited to:

• Court filing fees
• Attorney fees (if applicable)
• Collection agency fees
• Administrative costs
• Travel expenses (including meals)
• Hotel expenses
• Mileage and fuel expenses
• Lost billable time and income from other clients
• Preparation time for court or mediation
• Any required documentation or filing services

Additionally, if Tabitha & Co. is required to appear in court, mediation, arbitration, or any legal proceeding, the Client agrees to reimburse any reasonable childcare or dependent-care expenses incurred for the personal safety and well-being of the Company’s children or dependents during such proceedings, including but not limited to spouses lost time and wages if appropriate childcare care cannot be obtained.

These costs shall be considered part of the total damages recoverable by Tabitha & Co. and are due immediately upon judgment, settlement, or court order.

Tabitha & Co. is not liable for indirect or consequential damages, including lost revenue or data.

16. Unforeseen Legal Issues & Indemnification

Clients agree to indemnify and hold harmless Tabitha & Co. from any claims arising from content misuse, third‑party platforms, non‑payment, or breach of these terms.

17. Termination of Services & 30-Day Notice Policy

Either party may terminate services with written notice.

For ongoing monthly service agreements—such as website maintenance, content creation, or marketing retainers—a minimum 30-day written notice is required unless otherwise agreed in writing. This notice period ensures a professional and organized transition for both parties and allows time to:

• Complete outstanding deliverables
• Finalize billing and payments
• Remove delegated platform access
• Facilitate optional referrals or transitions

Tabitha & Co. reserves the right to waive the 30-day notice requirement and terminate services immediately under the following conditions:

• Non-payment or repeated late payments
• Abuse of services or time
• Disrespectful, inappropriate, or unprofessional behavior
• Breach of these Terms and Conditions

Upon termination—whether immediate or after notice:

• All outstanding balances become immediately due
• No additional work will be performed
• All access granted to Tabitha & Co. may be revoked
• Final deliverables will be handed off only after account reconciliation

By continuing to use Tabitha & Co.’s services, the client acknowledges and agrees to this termination policy.

18. Platform Use

Tabitha & Co. regularly works with third-party platforms, software, hosting environments, plugins, and external APIs to deliver digital solutions. While we strive to use reputable and reliable tools, we cannot guarantee the long-term functionality, compatibility, or stability of any third-party asset. Clients understand and accept that technical issues, software discontinuation, license restrictions, or policy changes on the part of a third party may impact performance, access, or features.

Clients are responsible for maintaining up-to-date licensing or subscription payments for premium tools or integrations, unless otherwise arranged in writing. Tabitha & Co. assumes no liability for service interruptions or data loss caused by the behavior or failure of third-party platforms.

20. General Disclaimer

Tabitha & Co. makes every reasonable effort to deliver high-quality, professional, and results-focused work using current best practices in digital marketing, design, and development. However, we do not—and cannot—guarantee specific performance outcomes such as:

• Search engine rankings
• Lead volume or conversion rates
• Advertising return on investment
• Social media engagement
• Platform functionality over time

Marketing and design performance are influenced by variables beyond our control, including client decisions, competitor activity, market conditions, hosting behavior, and algorithmic shifts on platforms such as Google, Facebook, Meta Ads, Shopify, Wix, Squarespace, WordPress, and others.

Client participation is essential. Delayed communication, content delivery, or implementation of recommendations may adversely affect results. Long-term success requires consistency, collaboration, and execution of ongoing strategies—not one-time fixes.

21. Policy Supersedence Clause

All current and future services provided by Tabitha & Co. are governed by the latest version of our Terms and Conditions, whether published on our website or embedded within official invoice notes. These terms supersede all prior versions, signed agreements, contracts, or verbal arrangements—unless otherwise agreed in writing.

This clause ensures uniform expectations, consistent service standards, and billing practices across all active and former client relationships. Any variation to these terms must be explicitly agreed upon in writing and signed by both parties. By continuing to engage Tabitha & Co. for services, the client agrees to abide by the most recently published version of our terms.

22. Limitation of Liability

To the fullest extent permitted under applicable law, Tabitha & Co. shall not be held liable for:

• Loss of profits or revenue
• Business interruption
• Reputational damage
• Data loss or corruption
• Security breaches or hacks or malware
• Platform outages or software conflicts
• Missed deadlines due to client-side delays
• Hosting or domain-related failures
• Incompatibility due to third-party updates or plugin changes

Total liability for any claim related to services rendered shall not exceed the amount paid by the client for the specific service in question.

Clients further acknowledge that final website performance, user behavior, search visibility, and results are contingent on numerous external factors beyond Tabitha & Co.’s control. This includes, but is not limited to, algorithmic changes by search engines, browser compatibility issues, plugin updates, and changes made by the client or third parties without Tabitha & Co.’s knowledge or involvement.

23. No Guarantee

Tabitha & Co. does not guarantee specific results, sales, or timeframes in relation to any marketing, design, SEO, or development services. While our agency employs proven strategies, tools, and insights backed by experience, we do not promise:

• Instant traffic or visibility
• Search engine dominance
• Lead generation quotas
• ROI on ad spend
• Email open or click-through rates
• E-commerce growth
• Success is multifactorial and may vary by industry, region, competition, seasonality, and platform behavior. Clients acknowledge that results are never guaranteed and that all marketing carries inherent risk. Past results do not indicate future performance.

24. Websites & Budgetary Limitations Disclaimer

Clients operating websites on minimal or constrained budgets should understand that lower investment may directly impact the scope, speed, and success of outcomes. Tabitha & Co. will always strive to maximize value regardless of project size; however, high-performing digital strategies often require consistent funding, software licensing, professional photography, SEO investment, advertising spend, and/or content development.

Clients seeking extensive features, custom integrations, or specialized user flows while minimizing financial investment may experience limitations in service delivery, platform capability, or business performance. Tabitha & Co. is not liable for results hindered by inadequate resource allocation, deferred investment, or “bootstrapped” operational models.

We welcome growth-focused partnerships but cannot guarantee full-service results on restricted or one-time budgets.

25. Modifications

These Terms may be modified at any time. Continued service constitutes acceptance of the latest version.

26. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida or the State of Ohio, depending on the principal place of business activity or client engagement at the time of dispute.

As Tabitha & Co. operates remotely and provides services across the United States, clients agree that any legal matters, disputes, or proceedings arising out of these Terms or services rendered may be brought in either Florida or Ohio at Tabitha & Co.’s discretion, unless otherwise required by law.

By entering into this agreement, the client waives any objections to personal jurisdiction or venue in these states and agrees to submit to the jurisdiction of such courts for the purpose of resolving any disputes.

27. Supersedence Clause

These Terms override any previous agreements unless stated otherwise in writing. Invoice footers and links to our Terms supersede any outdated contracts.

28. Acceptance of Terms

By submitting payment, authorizing work, or continuing services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.